Terms and Conditions -Please note that when booking with Magical Princess Parties the following terms and conditions must be adhered to and when the booking is made and confirmed, they are automatically accepted by the booker.
Booking will be secured once a non-refundable deposit is paid. The remaining amount must be paid 7 days before the party or appearance, failure to do so may forfeit your deposit. Although deposits are non-refundable, Magical Princess Parties are happy to reschedule within 30 days of the original date, subject to availability.
Relevant information about the party (time, address etc) will need to be given to MPP through the booking form sent upon booking, and we reserve the right to cancel if we are not told the information that will allow us to attend. No refunds will be given in these circumstances.
Changes to bookings can be made up to 2 weeks prior to bookings and will be subject to availability. Further bookings are made on the basis of the original information you have provided us e.g. time, character. Therefore changes may not be possible. Cancellations of secondary characters may result in a cancellation fee.
Our performers travel to each event by car and need to have an appropriate place to park, please let us know beforehand if there is any parking/toll charge.
We have a capacity of 25 children to a single performer, if your numbers exceed this you will need to book another performer, with 2 performers you can invite up to 35 children. Should a performer arrive at a party in which numbers exceed this they reserve the right to not complete the party.
You will be honest about the amount of children that will be present, including any siblings who may join in, we pack prizes and gifts according to numbers booked.
Our performers are not to be left alone with the children, there should be a suitable number of adults present. Our performers are children entertainers and stay in full character throughout the duration of the event and we therefore require the organiser to be responsible for the children’s welfare at the party including behaviour and safety of the children.
If at any point during the party or event the performer feels uncomfortable, due to the behaviour of adults or children or the environment or any reasonable explanation, they will notify the booker, if anything continues the performer is at right to leave the event.
It is at the discretion of the performer to change activities accordingly based on time, space and responses of the children particularly for younger children. It is within the rights of the performer to refrain from vocal performance due to illness or other issues.
The performer will not be held at fault if guests become uncharacteristically shy, performers will not force children to participate if they do not want to.
Magical Princess Parties will assign the performer to each party, photos on our website show a likeness of costume / wig. Performer requests can be made, if you have used a performer previously, subject to availability. It is at the discretion of MPP to change the performer should incidents out of our control occur.
It is your responsibility, as the organiser, to ensure no one is allergic to glitter tattoos, sweets, prizes or any other equipment used for a Magical Princess Parties visit. Magical Princess Parties will not be held at fault. It is your responsibility as the booker to let Magical Princess Parties know if any children cannot be photographed at events.
Wherever you choose to host your event, at a home or hall, we ask for enough room for the performer and guests to be able to sit down comfortably. Garden parties can be great fun in the summer, but we politely request that there is shade for the performer, and to consider having an alternative area should the weather change.
If the temperature is set to exceed amounts of 32 degrees celsius the host will need to provide appropriate air conditioning, or consider rescheduling for a cooler date.
Should there be distractions at the party such as bouncy castles or other entertainment services, your performer is not expected to keep the attention of all the guests. We highly suggest turning off or packing away any other distractions while our performers are entertaining.
In cases of extreme weather e.g snow, we will contact the booker, if we are able to still travel to the event we will do everything we can to do so. In cases where we cannot, a full refund will be given and we will try to in every possibility to reschedule.
Please note that Magical Princess Parties cannot perform at events or parties where there are characters of the same nature.
Tips are not included in the price of your booking, if you feel as though a performer has provided a great service they will accept (and appreciate) gratuity. This is completely optional.
It is not the intention of Magical Princess Parties to violate any copyright laws. Magical Princess Parties characters are NOT name brand copyrighted characters. Our characters are generic, based on fairytale stories. If you are requiring a licensed, copyrighted character for your event, you should contact the license holder.
2020 CORONAVIRUS UPDATE
Refunds will NOT be given in any circumstance where we can still attend the booking. Refunds are only being given in occurrences where we cannot attend under any circumstance e.g. Tier 4, national lockdown etc. (2020 only, please see update for 2021 parties)
It is the responsibility of the booker to ensure everyone in attendance is fit and well beforehand. The booker will also oversee distancing guidelines are being followed during the party.
The booker must instruct members of the party to wash their hands when arriving and leaving, our host will also wash their hands on arrival and exit.
Our performers will be using hand sanitisers during parties and should be made aware if any member of the party has allergies.
We want to assure bookers that we will be disinfecting all equipment used before and after each event. Activities will be slightly altered for minimum contact, but MAXIMUM FUN! We will always be following current government guidelines.
Magical Princess Parties will take no fault if a member of the party were to fall sick after attendance at a birthday party.
The booker should follow relevant government guidelines, and Magical Princess Parties will not be advising. It may be that rules are different from the time you book your party to the time the party takes place. Magical Princess Parties will not be held at fault in this instance.
2021 CORONAVIRUS UPDATE
In any instance where the UK is in a national lockdown or Tier 4 restrictions Magical Princess Parties will be fully virtual.
Any bookings made for after lockdown is set to end (estimated March 2021) come with the understanding that the bookings WILL be transferred to a virtual option if we are unable to attend.