Terms and Conditions -Please note that when booking with Magical Princess Parties the following terms and conditions must be adhered to and when the booking is made and confirmed, they are automatically accepted by the booker.
DEPOSITS AND PAYMENTS
Booking will be secured once a non-refundable deposit is paid. The remaining amount must be paid 7 days before the party or appearance, failure to do so may forfeit your deposit, please note changes cannot be made after full payment. Deposits are non-refundable and are used to secure your date and time. They're also used to fund the admin of your booking and to purchase items for your party and cannot be transferred to another service.
Unless previously agreed with Magical Princess Parties please only pay the deposit amount upon booking.
Once full payment has been made cancellations are not possible and refunds cannot be given.
Changes to bookings can be made up to 2 weeks prior to bookings and will be subject to availability. Further bookings are made on the basis of the original information you have provided us e.g. time, character. Therefore changes may not be possible. Cancellations of secondary characters or shortening of packages may result in a cancellation fee.
In extreme circumstances where the event is not able to go ahead we offer rescheduling for up to 30 days, subject to availability. This is down to the discretion of Magical Princess Parties.
TRAVEL
Travel fees are applicable for parties over 5 miles from our base, it is charged dependant on current fuel prices, please let us know if you need a quote of the travel charge.
Our performers travel to each event by car and need to have an appropriate place to park, please let us know beforehand if there is any parking/toll charge at the venue or on the journey.
Please ensure the parking space saved for the performer is safe and legal. There is appropriate space for the performer to exit the vehicle in their big gowns and it is less than 1 minute from the venue. If it is raining the space will need to be right outside.
The booker will state where to park on the booking form i.e driveway, carpark. Please ensure the space is free on the day of the event to prevent any delays.
We politely request that you do not bring any children out of the venue to meet the character at their form of transport in order to maintain the magic.
PERFORMERS / AT THE PARTY
Our performers will enter the party at the time stated on the booking form (5 minutes before a 2 hour booking). If you require them any earlier this time will need to be booked and paid for. Our entertainers leave a 30 minute grace period when traveling to your event, so in most instances they will be parked outside beforehand. Please note that on rare occasions, incidents out of our control may occur i.e road accidents, costume malfunctions etc. If a performer is going to be late they will call the booker in the first instance. By agreeing to these terms you agree to a 15 minute grace period.
Photos on our website and social media are a representation of the costumes and wigs that our performers will wear. Magical Princess Parties has a large cast of performers that work to ensure we can cover every booking we take. As such we normally can’t lock in certain performers due to scheduling. In special circumstances we may be able to allocate specific performers for an additional fee. If you're looking to have a performer you've had previously please message us UPON BOOKING as we schedule roughly 6 weeks in advance!
We have a capacity of 20 children to a single performer, if your numbers exceed this you will need to book another performer, with 2 performers you can invite up to 35 children. Should a performer arrive at a party in which numbers exceed this they reserve the right to not complete the party. By inviting more guests to the party the booker runs the risk of the performers having less control of the party.
You will be honest about the amount of children that will be present, including any siblings who may join in, we pack prizes and equipment according to numbers booked.
Our performers are not to be left alone with the children, there should be a suitable number of adults present. Our performers will direct the children to a suitable adult in different instances, i.e accidents, sickness, hunger etc.
Our performers are children entertainers and stay in full character throughout the duration of the event and we therefore require the organiser to be responsible for the children’s welfare at the party. It is the adults responsibility to care for the children and ensure that their behaviour is good. Our performers WILL NOT reprimand children.
If at any point during the party or event the performer feels uncomfortable, due to the behaviour of adults or children or the environment or any reasonable explanation, they will notify the booker, if anything continues the performer is at right to leave the event. No refunds will be given in this instance.
We DO NOT recommend adding inflated balloons to the floor of the party, the loud noises can upset smaller children.
It is at the discretion of the performer to change or remove activities accordingly based on time, space and responses of the children. There may be instances where there is spare time at the end of the appearance where the performer will remain and mingle with the children. If you' need our performers to do anything i.e hand out party bags, please don’t hesitate to ask.
The performer will not be held at fault if guests become uncharacteristically shy or disinterested. Performers will not force children to participate if they do not want to.
If the majority of the children in attendance are under 3 years old the performer is at discretion to not complete activities that won't be suitable for this age range. Our prizes and equipment are 3 plus.
It is your responsibility, as the organiser, to ensure no one is allergic to sweets, prizes or any other equipment used for a Magical Princess Parties visit. Magical Princess Parties will not be held at fault. It is your responsibility as the booker to let Magical Princess Parties know if any children cannot be photographed at events.
Wherever you choose to host your event, at a home or hall, we ask for enough room for the performer and guests to be able to sit down comfortably. Please note our ballgowns will take up extra room.
Garden parties can be great fun in the summer, but we politely request that there is shade for the performer, and there must be an alternative area in case the weather should turn adverse.
Should there be distractions at the party such as bouncy castles or other entertainment services, your performer is not expected to keep the attention of all the guests. We highly suggest turning off or packing away any other distractions while our performers are entertaining.
Our performers are CHARACTER entertainment and will not shout, yell or act in anyway that may be out of character. The characters will always act magical.
WEATHER / EXTREME CIRCIMSTANCES
In cases of extreme weather e.g snow, we will contact the booker, if we are able to still travel to the event we will do everything we can to do so. In cases where we cannot, a full refund will be given and we will try to in every possibility to reschedule.
If the temperature is set to exceed amounts of 25 degrees celsius the host will need to have the party indoors and provide appropriate air conditioning, or consider rescheduling for a cooler date. Our costumes and wigs cause our performers to heat up quickly and they cannot be in the sun during high temperatures.
OTHER
Please note that Magical Princess Parties cannot perform at events or parties where there are characters of the same nature.
If performers are kept at the party or event by the booker for longer than 15 minutes after the event time as finished for any reason, the customer will be billed post event.
Tips are not included in the price of your booking, if you feel as though a performer has provided a great service they will accept (and appreciate) gratuity. This is completely optional.
Once booked in please don't hesitate to contact us with any questions. We will not be in the office on Saturdays or Sundays during our busiest event times, so please ensure any messages are sent before this time if they are urgent.
It is not the intention of Magical Princess Parties to violate any copyright laws. Magical Princess Parties characters are NOT name brand copyrighted characters. Our characters are generic, based on fairytale stories. If you are requiring a licensed, copyrighted character for your event, you should contact the license holder.
FACE PAINTING
Magical Princess Parties will provide all equipment and supplies needed for the contracted event unless other arrangements have been made before our artist arrives at the event.The Booker will check with all participants/parents/carers that there are no allergies/sensitivities. Magical Princess Parties take no responsibility for any reactions to products used.
If the event is held outdoors, protection from the weather and sun is necessary for the artist, equipment and supplies and as such, the client agrees to provide adequate shelter for said artist.
The client agrees to compensate or provide our artist with entry fees/ tickets, parking passes or any other items needed if the event location requires them.
The client agrees to provide a parking space or place close to the area where the artist will be set up for the unloading/ loading of equipment and supplies.
Fees for events are non-refundable and non-transferable.
The client understands that our artist has been contracted for a set amount of time and that at the end of the agreed upon time the artist will stop painting, regardless of the number of people left to be painted.
For areas further than 5 miles from our base a travel fee will occur.
If our artist is not able to attend the event, an attempt to find an equally reputable and artistically matched artist to take their place will be made. If in the event that another artist cannot be found, all monies paid, including retainer’s fees, will be returned and no further collection of funds will be required.